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FAQ / Help pages
General Info
What is Glitterboo?
I don't want to read a lot of stuff, how can I quickly get started?
What's the difference between the selection tools/brushes?
How does the 'Orton effect' option work?
How can I add effects to my Facebook photos?
How do I write using Sparkle effects?
How can I change the size of the Selection Pen sparkles?
How do the "Resized" and "Cropped" buttons work?
Animation questions
Can I upload an animated GIF?
Can I change the speed of the animation?
Can I use animations in Windows Movie Maker?
Can I resize animations?
Why do my animations have a grainy texture or visible banding?
Video questions
What is the difference between the MP4 and AVI video options?
The video won't play after I download it
Video looks washed out or blurry in VLC player
The video plays fine on my computer, but the quality drops when I upload to Facebook or YouTube
How can I get my videos to autoplay on Facebook?
What is the 768p video resolution?
How does the soundtrack option work?
Where can I find audio files to use as a soundtrack?
How can I clear the soundtrack file?
I want to use different images in the same video
How can I add titles or text to a video?
What are the exact video encoding specs?
Image transparency questions
Are images with transparency supported?
What happens to the background color in transparent images?
The effects are being cut off by the transparent edge of my animation
Using animations/video on your website or blog
How can I add an animated image or video to my website or blog?
The animation doesn't work after I add it to my site
Membership
Is Glitterboo free?
What is the difference between the free and paid versions?
What are all the effect categories?
How much does membership cost?
Can I pay using a credit card?
I'm having trouble logging in
I've forgotten my login name or password
How can I change my password?
I signed up by accident, how do I delete my account?
How can I get a refund?
Where can I see my account settings?
iPad/Android tablet and touchscreen
How do I get Glitterboo on my tablet or ipad?
Can I use Glitterboo on my phone?
I can't easily scroll down the editing screen on my iPad / Android tablet
Touchscreen on Windows 8 doesn't work well
How do I download photos/animations on iPad?
Animations aren't working on my iPad or iPhone
How can I download videos on to iPad or iPhone?
How can I upload music or soundtracks from iPad or iPhone?
General Troubleshooting
Animation not showing after download
I can't add sparkles or an effect where I want to
I don't see any effects at all after downloading the image
The page gets stuck at "Setting up image"
Where do my images or videos/animations go after I download them?
I posted an animation on Facebook but it doesn't work
Animation doesn't play smoothly in web browser
Why is my image low quality after downloading?
Other questions
Is Glitterboo available in other languages?
Can I use more than one effect on a picture?
Uploading a soundtrack is taking some time. Can I still use the editing screen while uploading?
Can I add glittery text to a photo?
How can I use an animation file as wallpaper on an Android phone?
I would like to use something I made with Glitterboo in project, blog, game, app, video etc.
I like Glitterboo, is there a way that I can support it?
I have another question or suggestion that isn't covered here
